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Terms & Conditions

Please read these terms and conditions carefully before using our service

Last updated: January 15, 2024

Table of Contents
Acceptance of TermsDefinitionsUse of WebsiteUser AccountsProducts & ServicesPricing & PaymentShipping & DeliveryReturns & RefundsPrivacy PolicyIntellectual PropertyProhibited UsesLimitation of LiabilityTerminationGoverning LawChanges to TermsContact Information

Welcome to our ecommerce platform. These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with our website and services operated by our company.

Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms. By accessing or using our service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using this website's particular services, you shall be subject to any posted guidelines or rules applicable to such services.

If you do not agree to abide by the above, please do not use this service.

2. Definitions

  • "Company" refers to our ecommerce business
  • "Service" refers to the website and all related services
  • "User" refers to anyone who accesses or uses the service
  • "Content" refers to all information, data, text, images, and other materials
  • "Products" refers to all items available for purchase on our platform

3. Use of Website

You may use our website for lawful purposes only. You agree not to use the website:

  • In any way that violates any applicable federal, state, local, or international law
  • To impersonate or attempt to impersonate the company, employees, or other users
  • To engage in any other conduct that restricts or inhibits anyone's use of the website
  • To introduce any viruses, trojan horses, worms, or other malicious code

4. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

You agree not to disclose your password to any third party and to take sole responsibility for activities and actions under your password, whether or not you have authorized such activities.

5. Products & Services

All products and services are subject to availability. We reserve the right to discontinue any product or service at any time without notice.

Product descriptions, images, and specifications are provided for convenience only and may not be completely accurate. We make every effort to display colors and images accurately, but cannot guarantee that your device's display will accurately reflect the actual product colors.

6. Pricing & Payment

All prices are subject to change without notice. We reserve the right to modify or discontinue pricing at any time. Payment must be received by us before we ship any products.

We accept various forms of payment including credit cards, debit cards, and digital wallets. All payments are processed securely through our payment partners.

In case of pricing errors, we reserve the right to cancel orders even after payment has been processed.

7. Shipping & Delivery

We will make every effort to ship products within the timeframe specified on our website. However, delivery dates are estimates and we cannot guarantee delivery by a specific date.

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

Shipping costs are calculated based on weight, dimensions, and destination. Additional charges may apply for remote locations or special delivery requirements.

8. Returns & Refunds

We offer a 30-day return policy for most products. Items must be returned in original condition with all packaging and accessories. Some items may not be eligible for return due to hygiene or safety reasons.

Refunds will be processed within 5-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our service. By using our service, you agree to the collection and use of information in accordance with our Privacy Policy.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

10. Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of our company and its licensors. The service is protected by copyright, trademark, and other laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any of our content without our express written permission.

11. Prohibited Uses

You may not use our service:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code

12. Limitation of Liability

In no event shall our company, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability to you for all damages, losses, and causes of action shall not exceed the amount paid by you for the products or services purchased through our website.

13. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the service.

14. Governing Law

These Terms shall be interpreted and governed by the laws of [Your Country/State], without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

By continuing to access or use our service after any revisions become effective, you agree to be bound by the revised terms.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

hello@surpriseinside.com
+977 9808457467
Balaju, Kathmandu, Nepal

These terms and conditions are effective as of January 15, 2024